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This blog is dedicated to documenting error resolution and other tidbits that I discover while working as a Consultant in the Oracle EPM (Hyperion) field. As much of my job revolves around issue resolution, I see an opportunity to supplement the typical troubleshooting avenues such as the Oracle Knowledgebase and Oracle Forums with more pinpointed information about specific errors as they are encountered. Beware, the information found in this blog is for informational purposes only and comes without any warranty or guarantee of accuracy.

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Sunday, January 1, 2012

HFM - Registry Key that has been Marked for Deletion

Problem Description:
HFM Application will not open from workspace - this was not reported by the end users and caught before it was an issue - error recieived is:

Warning Illegal operation attempted on a registry key that has been marked for deletion.
Code: -2147023878

Description: An error occurred processing the result from the server.

Trace: Error Reference Number: {61D370EC-BF81-46B9-9D06-B2323C58653C}<BR>Num: 0x800703fa;Type: 0;DTime: 9/11/2011 9:10:10 AM;Svr: server;File: CHsxClient.cpp;Line: 497;Ver:;<BR>Num: 0x800703fa;Type: 0;DTime: 9/11/2011 9:10:10 AM;Svr:server;File: CHsxClient.cpp;Line: 899;Ver:;<BR>Num: 0x800703fa;Type: 0;DTime: 9/11/2011 9:10:10 AM;Svr: server;File: CHsxClient.cpp;Line: 3671;Ver:;<BR>Num: 0x800703fa;Type: 0;DTime: 9/11/2011 9:10:10 AM;Svr:server;File: CHFMwManageApplications.cpp;Line: 2722;Ver:;

In Financial Management (HFM) application , you may receive the following error message when attempting various HFM related operations such as Journal Entries, connecting via Smartview to HFM, or with Financial Reporting:
Illegal operation attempted on a registry key that has been marked for deletion.

An error has occurred. Please contact your administrator.
Error Number:70
Error Description:Permission denied
Error Source:Microsoft VBScript runtime error
Page On which Error Occurred:/hfm/loadextract/ExtractJournals.asp
This issue occurs only in EPM systems deployed on Windows 2008 server, so if a OS upgrade had occurred, this error may be thrown.
The identity user initially logged on to the server when the application launched. The issue happens when the identity user logs off and the COM+ application can no longer read registry keys in the profile of the identity user because of a new User Profile Service functionality of forcing the unload of the user profile on Windows 2008 when the user logs off.
To resolve this issue, make the following change on all Financial Management servers in the environment:
1. Run group policy editor (gpedit.msc)
2. Expand to: Computer Configuration -> Administrative Templates -> System -> UserProfiles -> Do not forcefully unload the user registry at user logoff
3. Check the settings and change it from “Not Configured” to “Enabled”
4. Reboot the servers



  1. I ran into this error this afternoon while working on some HFM Servers in a new build. I rememberd us talking about this error a couple weeks back. I applied your recommendation and the issue is resolved. Thanks.

  2. Are you sure this information can really help to reduced the error in identity resolution?Any way thank for this nice post.

    Identity Resolution

  3. I am running windows 8 and when i try to open a PDF doc it says "Illegal operation attempted on a registry key marked for deletion" have no idea how it happened and no idea how to fix it.

  4. You sir, are the man. Thanks for this post!