Why... Why... Why?
This blog is dedicated to documenting error resolution and other tidbits that I discover while working as a Consultant in the Oracle EPM (Hyperion) field. As much of my job revolves around issue resolution, I see an opportunity to supplement the typical troubleshooting avenues such as the Oracle Knowledgebase and Oracle Forums with more pinpointed information about specific errors as they are encountered. Beware, the information found in this blog is for informational purposes only and comes without any warranty or guarantee of accuracy.

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Friday, February 1, 2013

Browser Setting Recommendations for

I have been working with users facing strange issues in their browser for These range from stuck "Loading..." prompts in Planning, Missing Arrows in Shared Services and disabled menus in DRM. This post will explain some recommended browser settings to prevent such issues.

The first main setting is to disable compatibility mode in Internet Explorer. This applies for both IE8 and IE9, though the steps are a slight bit different.

To make this harder - IE comes with a not well known default setting that automatically enables compatibility mode for intranet sites - where Hyperion typically resides. Looking carefully at the dialog box below see the option by default "Display intranet sites in Compatibility View". This should be unchecked for Hyperion! Hyperion will not work in Compatibility Mode.

Under Internet Explorer:
  Page -> Compatibility View Settings, Uncheck the box "Display intranet sites in Compatibility View".Here is an additional link to help for IE9 users to get the "Page" menu to display:
Disabling Compatibility Mode in IE9

Also, the following KB article has a ton of other recommended settings such as disabling popups, setting Hyperion as a trusted site, and lowering your security settings to allow specific functions:
      Oracle support Doc "Internet Explorer (IE7, IE8 and IE9) Recommended Settings for Oracle Hyperion Products [ID 820892.1]"

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